Cookie Policy

Last updated: December 1, 2024

This policy explains how we use cookies and similar technologies on our platform.

Cookie Policy for Eislett Education Limited

Effective Date: 01-DEC-2024

Introduction

Eislett Education Limited ("we", "our", or "us") uses cookies and similar tracking technologies to enhance your experience on our Learning Management System (the "Service"). This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use.

By continuing to use our Service, you consent to the use of cookies in accordance with this policy.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

How We Use Cookies

We use cookies and similar technologies for the following purposes:

Essential Cookies (Required)

These cookies are necessary for the Service to function properly. They enable core functionality such as:

  • User authentication and session management
  • Security features
  • Load balancing
  • Remembering your preferences and settings

These cookies cannot be disabled as they are essential for the Service to operate.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our Service. This helps us:

  • Analyze usage patterns and trends
  • Improve our product and user experience
  • Deliver better services
  • Identify and fix technical issues
  • Understand which features are most valuable to users

Analytics Services We Use:

  • Google Analytics 4 (GA4): We use Google Analytics to collect and analyze information about how visitors use our Service. This includes page views, session duration, bounce rates, and user interactions. Google Analytics uses cookies to collect this information anonymously.

  • Mixpanel: We use Mixpanel to track user interactions and events within our Service. This helps us understand user behavior, improve our product features, and deliver personalized experiences.

These analytics tools help us aggregate and analyze data to improve our Service, but we do not use them to identify individual users or sell your personal information.

Data Usage and Privacy

We do not sell your data. The data collected through cookies and analytics tools is used solely for:

  • Analytics: Understanding how our Service is used to improve functionality and user experience
  • Product Improvement: Identifying areas for enhancement and developing new features
  • Service Delivery: Ensuring the Service operates efficiently and securely
  • Technical Support: Diagnosing and resolving technical issues

All data collection and usage is conducted in accordance with our Privacy Policy. We are committed to protecting your privacy and using your data responsibly.

Types of Cookies We Use

Session Cookies

Session cookies are temporary cookies that are deleted when you close your browser. We use these to:

  • Maintain your login session
  • Remember your preferences during your visit
  • Ensure security during your session

Persistent Cookies

Persistent cookies remain on your device for a set period or until you delete them. We use these to:

  • Remember your cookie preferences
  • Maintain your login state across browser sessions (if you choose this option)
  • Provide personalized experiences

Third-Party Cookies

Some cookies are placed by third-party services that appear on our Service, such as:

  • Google Analytics: For website analytics
  • Mixpanel: For product analytics and user behavior tracking

These third parties may use cookies to collect information about your online activities across different websites. We do not control these third-party cookies, and you should review their privacy policies.

Managing Your Cookie Preferences

You have the right to control and manage cookies on your device. You can:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

  • Block all cookies
  • Block third-party cookies
  • Delete existing cookies
  • Set your browser to notify you when cookies are being set

Please note that blocking or deleting cookies may impact your ability to use certain features of our Service.

Cookie Consent Banner

When you first visit our Service, you will see a cookie consent banner that allows you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize your cookie preferences
  • Access detailed information about each cookie category

You can change your cookie preferences at any time by visiting our Cookie Preferences page.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

  • Posting the updated policy on this page
  • Updating the "Effective Date" at the top of this policy
  • Providing notice through our Service (for significant changes)

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us at:

  • Email: support@eisletteducation.com
  • Address: 60 Alyce Glen Petit Valley, Port of Spain

By using our Service, you acknowledge that you have read and understood this Cookie Policy and consent to our use of cookies as described herein.

Manage Your Cookie Preferences

Choose your cookie settings:

Essential cookies are required for the site to function and cannot be disabled.

Non-essential cookies include analytics and marketing cookies that help us improve our services.